Terms of service

Last updated: June 18, 2026

These Terms of Service ("Terms") govern your access to and use of the website kaentrade.com and any related services (collectively, the "Services"), operated by KAHRS ENTERPRISES LLC ("KAENTrade," "we," "us," or "our"). By accessing or using the Services, or by placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use the Services or place an order. By using the Services, you represent that you meet these requirements.

2. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at philip@kaentrade.com of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

3. Products, Pricing, and Availability

  • We make reasonable efforts to display our products and their colors, descriptions, and specifications accurately, but we do not warrant that product descriptions or other content are error-free.
  • All prices are in US dollars and are subject to change without notice. Applicable sales tax is calculated and added at checkout.
  • Products are offered subject to availability. We may limit quantities, discontinue products, or refuse or cancel any order at our discretion, including where we suspect fraud or pricing/typographical errors. If we cancel an order you have already paid for, we will issue a refund.

4. Orders and Payment

  • Your order is an offer to buy. A contract is formed only when we accept and ship your order. An order confirmation email acknowledges receipt but does not constitute acceptance.
  • You authorize us and our payment processors to charge your selected payment method for the total order amount, including taxes and shipping.
  • You represent that you are authorized to use the payment method provided.

5. Shipping, Returns, and Refunds

Shipping, returns, refunds, and cancellations are governed by our Shipping Policy and Return & Refund Policy, which are incorporated into these Terms by reference.

6. Acceptable Use

You agree not to:

  • use the Services for any unlawful, fraudulent, or unauthorized purpose;
  • interfere with or disrupt the integrity or performance of the Services;
  • attempt to gain unauthorized access to the Services or related systems;
  • scrape, copy, or harvest content or data except as permitted by law; or
  • resell or use our products in a manner inconsistent with their intended professional use and any safety instructions provided.

7. Product Safety and Proper Use

Our products include professional wood-repair consumables and heating/melting tools that can cause burns or injury if misused. You agree to follow all included instructions and safety warnings. To the fullest extent permitted by law, we are not responsible for damage or injury resulting from improper use, failure to follow instructions, or use by unqualified persons.

8. Intellectual Property

The Services and all content, including text, graphics, logos, images, and the "KAENT" and "KAENTrade" names and marks, are owned by or licensed to KAHRS ENTERPRISES LLC and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes. You may not copy, modify, distribute, or create derivative works without our prior written consent.

9. User Content

If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with the Services. You are responsible for the content you submit and represent that it does not violate any third-party rights or applicable law.

10. Third-Party Links and Services

The Services may contain links to third-party websites or services that we do not control. We are not responsible for the content, policies, or practices of any third party.

11. Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. We do not warrant that the Services will be uninterrupted, secure, or error-free.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KAHRS ENTERPRISES LLC AND ITS OWNERS, OFFICERS, AND EMPLOYEES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless KAHRS ENTERPRISES LLC from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your misuse of the Services or products, or your violation of these Terms or applicable law.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 15.

15. Dispute Resolution — Binding Arbitration and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

  • Informal resolution first. Before starting an arbitration, you agree to contact us at philip@kaentrade.com and attempt to resolve the dispute informally for at least 60 days.
  • Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its then-current consumer arbitration rules, rather than in court, except that either party may bring an individual claim in small-claims court.
  • Class-action waiver. You and KAENTrade agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims.
  • Opt-out. You may opt out of this arbitration agreement by emailing philip@kaentrade.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out will not affect any other part of these Terms.
  • Severability of this section. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and brought in court.

16. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms with a new "Last updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

17. Termination

We may suspend or terminate your access to the Services at any time for any reason, including violation of these Terms. Sections that by their nature should survive termination (including Sections 8, 11–15) will survive.

18. Miscellaneous

These Terms, together with the policies referenced here, are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale.

19. Contact

  • Email: philip@kaentrade.com
  • Mailing address: KAHRS ENTERPRISES LLC, 708 Andover Ct, Chesapeake, VA 23322, USA